High Level Overview of Customer Implementation Topics for CI Synchronizer

This document provides a high level overview (in one or two pages) of what is involved in setting up CI Synchronizer within their environment.  This document is a useful pre-read to the very detailed “Comprehensive Customer Setup Instructions.pdf”

Comprehensive Customer Setup Instructions for CI Synchronizer

Provides the highly detailed step-by-step instructions customers perform to setup CI Synchronizer within their own environment. The setup steps cover ServiceNow setup topics, Azure AD setup topics (for authentication controls) and the CI Synchronizer Multi-Source Agent setup.

Default Configuration Overview of CI Synchronizer specifically for Lansweeper to ServiceNow

This document explains various default configurations and behaviours of the CI Synchronizer solution (i.e. the mapping, transformation and correlation rules implemented via a default instance of CI Sync).

Overview of Source and Destination Fine Grain Permission Option for Personal Data and CI Synchronizer

This document explains the default configuration of CI Synchronizer and how it does not (by default) transit or persist and Personal Data.  It goes on to explain the type of personal data that might be processed by CI Synchronizer if a given customer requests mapping of a user correlation attribute between the source system and the Assigned_To (or similar) attribute in ServiceNow.

Finally, the document helps customers to assess the default access of CI Synchronizer within source and destination systems (at a table/column level) and explains options for customers to implement fine-grained controls if they decide this is needed.